Neptune Transfers is an absolute gem! Their service is incredibly fast, and the quality is consistently top-notch. Whether you’re on a tight deadline or just want the best results, Neptune Transfers delivers every time. I highly recommend them to anyone looking for efficiency and excellence in one seamless package. Keep up the great work!
Return & Exchange Policy
Transfers
All transfer sales are final — we do not accept refunds or exchanges on transfers.
If you have any questions about pressing your transfers, feel free to reach out to us at customerservice@neptunetransfers.com. We’re happy to troubleshoot with you!
Non-Personalized Clothing & Tumblers
We want you to love your items and be proud to wear and use them!
If you’re not satisfied for any reason, please contact us — we’ll do everything we can to make it right.
Returns are accepted for unworn and unused items within 10 days of receiving your order.
Customer is responsible for return shipping costs.
Personalized Items
All sales on personalized items are final — we cannot accept refunds or exchanges.
If there is an issue with your order, please contact us at customerservice@neptunetransfers.com so we can help resolve it.
Incorrect Delivery / Returned Shipments
If an order is returned due to an incorrect or incomplete address entered during checkout, reshipping costs are the responsibility of the customer.
Damages & Issues
Please inspect your items upon delivery. If your order is defective, damaged, or incorrect, contact us within 3 days so we can evaluate and resolve the issue promptly.